How to setup ssh tunnel

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Netmon technical support may need to connect to your Netmon device remotely to resolve your support issue. We use a technology called SSH tunnels to do this. Essentially your Netmon device connects to one of our servers, and through this connect a remote terminal session is tunneled to your device. This bypasses any firewall rules that prevent remote access to the Netmon device.

Netmon support staff will supply you with two pieces of information:

  • A tunnel number (1 through 9)
  • The tunnel password

Keep this information handy when setting up the tunnel.

First, open a putty window or desktop terminal icon.

Type su to login as root.

Type: 

python /apache/cli/support_connect.py TUNNEL_NUMBER

Replace TUNNEL_NUMBER with the tunnel number Netmon support gave you earlier. So the final command should look like this: 

python /apache/cli/support_connect.py 7

Where 7 is the tunnel number.

It will then ask you for the password twice. After connecting, it will provide you with instructions on ending the tunnel session. At this point Netmon staff will be able to access your Netmon device.

Retrieved from "http://wiki.netmon.ca/index.php/How_to_setup_ssh_tunnel"
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